Frequently Asked Questions

Do you still shoot on cloudy or rainy days?

Cloudy: Yes, we Photoshop the skies with a vibrant colorful blue sky.

Rainy: We will shoot the interior photos unless it is an absolute downpour and then return for free for the outside photos as soon as the weather clears.

Do you shoot tenant-occupied homes?

We do not shoot tenant-occupied homes.

Do you communicate via text messages?

All correspondence is done through either email or phone calls.

How should homes be prepared for photo shoots?

View our home preparation guide here.

What is your turnaround time?

Turnaround time by square footage, and the day photos are sent after Thursday, Friday and Saturday appointments
Square footageTurnaroundAppointment day
ThursdayFridaySaturday
Day photos are sent
Under 4,000 sqft24 hoursFridaySaturdayMonday
4,000 - 6,999 sqft48 hoursSaturdayMondayTuesday
7,000+ sqft72 hoursMondayTuesdayWednesday

How many photos are provided for each house?

Number of photos may vary. Below numbers are approximate.

Approximate number of photos by square footage and photo type
Square footageInterior + Day ExteriorInterior + Twilight ExteriorTwilight Exterior Only
Under 1,000 sqft28-3628-368-12
1,000 - 1,999 sqft37-4537-458-12
2,000 - 2,999 sqft46-5646-5610-15
3,000 - 3,999 sqft57-6757-6713-18
4,000 - 4,999 sqft68-8268-8216-21
5,000 - 5,999 sqft83-10083-10020-25
6,000 - 6,999 sqft101-130101-13024-30
7,000+ sqft130+130+25+

How long do appointments last?

Appointment length by square footage
Square footageAppointment length
Under 3,000 sqft30 minutes to 1 hour
3,000 - 3,999 sqft1 to 1.5 hours
4,000 - 4,999 sqft1.5 to 2 hours
5,000 - 5,999 sqft2 to 2.5 hours
6,000 - 6,999 sqft2.5 to 3 hours
7,000+ sqft3+ hours

How are payments made?

We wait until the morning of appointments to email invoices. Payments need to be made the day of the photo shoot. Payment can be made by Zelle, check, or credit/debit card via our online invoicing system.

How are the photos delivered?

We upload all photos to Dropbox and send you a link. You will not need a Dropbox account to download the photos.

What is the best time of day to schedule a shoot for?

We want to stay away from having the sun shining right at the lens on either side of the house. When scheduling, we'll look up which way the front of the house faces to let you know your best options.